Refund and Return Policy

At One Call Pharmacy, we are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within 14 days of the delivery date.
• You must provide proof of purchase, such as an order number or receipt.
• Certain products, such as prescription medications, temperature-sensitive items, and personal care products, may not be eligible for return due to safety and hygiene reasons, unless they are damaged or defective.

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Contact Information] to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions on how to return the item(s).

3. Returning the Item(s)

When returning the item(s), please ensure the following:

• Pack the item(s) securely in the original packaging, if possible.
• Include a copy of your order confirmation or receipt.
• Clearly write the RMA number on the outside of the package.
• Ship the package to the address provided by our customer support team.
• You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, damaged item).

4. Inspection and Processing

Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the return is approved, we will process your refund within 7-10 business days.

5. Refund Options

We offer the following refund options:

• Original Payment Method: The refund will be credited to the original payment method used for the purchase.
• Store Credit: You may choose to receive store credit instead of a refund to the original payment method. Store credit can be used for future purchases on our website.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or refund, depending on the availability of the item and your preference. We may require you to provide photos or other documentation of the damage or defect.

7. Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original item following the instructions above and place a new order for the desired item.

8. Non-Returnable Items

The following items are generally non-returnable, unless they are damaged or defective:

• Prescription medications
• Temperature-sensitive items
• Personal care products (e.g., skincare, cosmetics)
• Opened or used items
• Items marked as non-returnable

9. Cancellations

You may cancel your order before it has been shipped. To cancel an order, please contact our customer support team as soon as possible. If the order has already been shipped, you will need to follow the return process outlined above.

10. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].